Shipping Information

Shipping Policy - Pond Experts Australia

Thank you for shopping with Pond Experts. We aim to provide fast, reliable shipping for all pond pumps, filters, aeration kits, liners, and pond supplies across Australia.

📦 Shipping Locations

We ship to all states and territories across Australia, including:

⚡ Dispatch Times

Orders are typically processed and dispatched within 1–2 business days.
During peak periods or promotions, dispatch may take an additional day.

🚚 Estimated Delivery Times

NSW / ACT: 1–3 business days
VIC / QLD: 2–5 business days
SA / TAS: 3–7 business days
WA / NT / Remote Areas: 5–10+ business days

Delivery times may vary based on courier delays, weather events, or regional locations.

💲 Shipping Costs

Shipping rates are calculated at checkout based on product size, weight, and destination.
Certain bulky items (such as pond liners, large filters, or heavy pumps) may incur additional charges.

Free shipping may be offered on selected products or promotions.

📦 Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link.
You can track your delivery anytime.

🚛 Large / Bulky Items

Some oversized pond equipment may require special freight.
If this applies, our team will contact you to confirm delivery arrangements.

🛑 Shipping Restrictions

We currently do not ship internationally.
Australia-wide delivery only.

❗ Lost or Damaged Parcels

If your parcel is lost or arrives damaged, contact us within 48 hours with photos and your order number:
📧 sales@pondexperts.com.au

We will liaise with the courier and resolve the issue as quickly as possible.